Privacy Policy

General

At Merchant AI, Incorporated., we respect your need for online privacy and protect any Personal Information that you may share with us, in an appropriate manner. Our practice with respect to use of your Personal Information is as set forth below in this Privacy Policy Statement. As a condition to use of Merchant Assistant, you consent to the terms of the Privacy Policy Statement as it may be updated from time to time. This Privacy Policy Statement applies exclusively to Merchant Assistant.

Children's Online Privacy Protection

Merchant AI does not knowingly collect Personal Information from users who are under 13 years of age.

Information Recorded and Use:

Personal Information

During the Registration Process for creating a user account, we request for your name and email address. You will also be asked to choose a unique username and a password, which will be used solely for the purpose of providing access to your user account. Your name and email address will be used to inform you regarding new services, releases, upcoming events and changes in this Privacy Policy Statement.

We post user testimonials on our website. These testimonials may include names and other Personal Information and we acquire permission from our users prior to posting these on our website. Merchant AI is not responsible for the Personal Information users elect to post within their testimonials.

Usage Details

Your usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used will be recorded by us in order to enhance your experience of the Merchant AI Services and to help us provide you the best possible service.

Contents of your User Account

We store and maintain files and other data stored in your user account at our facilities in the United States. In order to prevent loss of data due to errors or system failures, we also keep backup copies of data including the contents of your user account. Hence your files and data may remain on our servers even after deletion or termination of your user account. We may retain and use your Personal Information and data as necessary to comply with our legal obligations, resolve disputes, and enforce our rights. We assure you that the contents of your user account will not be disclosed to anyone and will not be accessible even to employees of Merchant AI except in circumstances specifically mentioned in this Privacy Policy Statement and Terms of Services.

Payment Information

In case of services requiring payment, we request credit card or other payment account information, which will be used solely for processing payments. Your financial information will not be stored by us except for the name and address of the card holder, the expiry date and the last four digits of the Credit Card number. Subject to your prior consent and where necessary for processing future payments, your financial information will be stored in encrypted form on secure servers of our reputed Stripe Payment Service Provider who is beholden to treating your Personal Information in accordance with this Privacy Policy Statement.

Visitor Details

We reserve the right to use the Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in our log files to analyze the trends, administer the website, track visitor's movements and to improve our website. We link this automatically collected data to other information we collect about you.

We use temporary and permanent cookies to enhance your experience of our Merchant AI Services. Temporary cookies will be removed from your computer each time you close your browser. By selecting ‘keep me signed-in’ option in Merchant AI Services, a permanent cookie will be stored in your computer and you will not be required to sign-in by providing complete login information each time you return to our website. If you have turned cookies off, you may not be able to use registered areas of the website. We tie cookie information to your email address when you elect to remain logged in so as to maintain and recall your preferences within the website.

Links from our website

Some pages of our website contain external links. You are advised to verify the privacy practices of such other websites. We are not responsible for the manner of use or misuse of information made available by you at such other websites. We encourage you not to provide Personal Information, without assuring yourselves of the Privacy Policy Statement of other websites.

With whom we share Information

We may need to share your Personal Information and your data to our affiliates, resellers, service providers and business partners solely for the purpose of providing Merchant AI Services to you. The purposes for which we may disclose your Personal Information or data to our service providers may include, but are not limited to, data storage, database management, web analytics and payment processing. These service providers are authorized to use your Personal Information or data only as necessary to provide these services to us. In such cases Merchant AI will also ensure that such affiliates, resellers, service providers and business partners comply with this Privacy Policy Statement and adopt appropriate confidentiality and security measures. We will obtain your prior specific consent before we share your Personal Information or data to any person outside Merchant AI for any purpose that is not directly connected with providing Merchant AI Services to you. We will share your Personal Information with third parties only in the ways that are described in this Privacy Policy Statement. We do not sell your Personal Information to third parties. Please be aware that laws in various jurisdictions in which we operate may obligate us to disclose user information and the contents of your user account to the local law enforcement authorities under a legal process or an enforceable government request. In addition, we may also disclose Personal Information and contents of your user account to law enforcement authorities if such disclosure is determined to be necessary by Merchant AI in our sole and absolute discretion for protecting the safety of our users, employees, or the general public. If Merchant AI is involved in a merger, acquisition, or sale of all or a portion of its business or assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.

Aggregated Statistics

Merchant AI or Merchant Assistant may collect statistics about the behavior of visitors to its website or data uploaded into Merchant Assistant. Merchant AI may display this information publicly or provide it to others. However, Merchant Assistant does not disclose personally-identifying information other than as described within the Privacy Policy.

How secure is your Information

We adopt industry appropriate data collection, storage and processing practices and security measures, as well as physical security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Information, username, password, transaction information and data stored in your user account. Access to your name and email address is restricted to our employees who need to know such information in connection with providing Merchant AI Services to you and are bound by confidentiality obligations.

Your Choice in Information Use

In the event we decide to use your Personal Information for any purpose other than as stated in this Privacy Policy Statement, we will offer you an effective way to opt out of the use of your Personal Information for those other purposes. From time to time, we may send emails to you regarding new services, releases and upcoming events. You may opt out of receiving newsletters and other secondary messages from Merchant AI by selecting the ‘unsubscribe’ function present in every email we send. However, you will continue to receive essential transactional emails.

Accessing, Updating and Removing Personal Information

Upon request, we will provide you with information about whether we hold any of your Personal Information. Users who wish to correct, update or remove any Personal Information including those from a public forum, directory or testimonial on our site may do so either by accessing their user account or by contacting Merchant AI Customer Support Services at support@Merchant-AI.com. Such changes may take up to 48 hours to take effect. We respond to all enquiries within 30 days.

Investigation of Illegal Activity

We may need to provide access to your Personal Information and the contents of your user account to our employees and service providers for the purpose of investigating any suspected illegal activity or potential violation of the terms and conditions for use of Merchant Assistant. However, Merchant AI will ensure that such access is in compliance with this Privacy Policy Statement and subject to appropriate confidentiality and security measures.

Enforcement of Privacy Policy

We make every effort, including periodic reviews to ensure that Personal Information provided by you is used in conformity with this Privacy Policy Statement. If you have any concerns regarding our adherence to this Privacy Policy Statement or the manner in which Personal Information is used for the purpose of providing Merchant AI Services, kindly contact Merchant AI Customer Support Services at support@Merchant-AI.com. We will contact you to address your concerns and we will also co-operate with regulatory authorities in this regard if needed.

Notification of Changes

We may modify the Privacy Policy Statement upon notice to you at any time through a service announcement or by sending email to your primary email address. If we make significant changes in the Privacy Policy Statement that affect your rights, You will be provided with at least 30 days advance notice of the changes by email to your primary email address. You may terminate your use of Merchant Assistant by providing Merchant AI notice by email within 30 days of being notified of the availability of the modified Privacy Policy Statement if the Privacy Policy Statement is modified in a manner that substantially affects your rights in connection with use of Merchant Assistant. Your continued use of Merchant Assistant after the effective date of any change to the Privacy Policy Statement will be deemed to be your agreement to the modified Privacy Policy Statement. You will not receive email notification of minor changes to the Privacy Policy Statement. If you are concerned about how your Personal Information is used, you should check back at https://www.Merchant-AI.com/privacy periodically.

If you have any questions or concerns regarding this Privacy Policy Statement, please contact us at support@Merchant-AI.com. We shall respond to all inquiries within 30 days of receipt upon ascertaining your identity.

Processor Disclosure

This certification covers our collection, use and disclosure of information we collect through our website www.Merchant-AI.com and through Merchant AI Services. The use of information collected through Merchant AI Services shall be limited to the purpose of providing the Merchant Assistant to you.

Merchant AI acknowledges that you have the right to access your Personal Information. Merchant AI has no direct relationship with the individuals whose personal data it processes. If you are an individual user of Merchant Assistant, you can directly contact Merchant AI to correct, amend, or delete inaccurate data. In other cases, an individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct such query to his data controller who may be a customer of Merchant AI Services. If requested to remove data we will respond within a reasonable timeframe. We will retain Personal Information we process on behalf of our customers for as long as needed to provide Merchant AI Services to our customers. Merchant AI will retain Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Merchant AI may transfer Personal Information to third party service providers that help us in providing the Merchant AI Services. Transfers to subsequent third parties are covered by the provisions in this Privacy Policy Statement regarding notice and choice and the service agreements with you.